I think on a whole the average bank teller is truly unaware of what older Canadian banknotes look like and how they can tell if they are counterfeit or not, yet I have to say that the tellers at the branch I deal with are very well informed as to what is or is not a legit note...or an actual previous issue of the Bank of Canada.
I occasionally get calls when something strange comes in, although since the manager has been transferred I no longer have the access to the old notes because they are set aside and sent back....
I never had a problem in getting notes that were supposedly, absolutely, without discussion, to be kept and destroyed since the previous manager, a avid coin collector thought it was wrong to send back something that someone actually wanted to keep for generations to come...in their own personal collection...
As for the tellers at the branch, they enjoy the info I can share and actually ask questions out of shear interest. A few months back one was so excited when I came in the front door because she thought she knew something that I won't know...
That the BOC was coming out with polymer notes.....LOL
Anyways I think instead of people complaining that their bank tellers don't know anything ...maybe educate them....I'm sure a lot will be interested to some degree.
Now if only my previous bank manager didn't transfer so far away.....I would be a regular at his branch.
FRIEDSQUID