Mark:
First, sorry to hear your missing.
Thank you. I'm "over" it as it happened in May 2009.
Second, Privately-run postal outlet means not in Shoppers Drug Mart, 7-Eleven, right? Cause sometime I do went to the postal outlet in the mall to mail (these outlets locate in the back of the gifts shop or selling cards retailers)
That's right, the outlets are usually in another business like a corner store or drug store. I guess I should not tar all outlets with the same brush as there are lots of honest businesspeople running these outlets. There are so many outlets around where I live that I don't feel compelled to do business with the one that lost my package. I can't prove that they were the culprits, but the tracking information was never updated after I gave them the package, so I am inclined to believe the package never left Ottawa. The package's intended destination was Nova Scotia, and it may have made it there without ever being tracked. Like you say, YuMan, errors happen, and I speculated on the possibility that the person who bought the notes did receive them but made a claim that he did not because the tracking information was never updated. I ended up selling another set of notes to the same buyer, and on that occasion, I used Priority Courier which costed over $40 and came with signature on delivery. Guess what? The package was never signed-for. So even though the buyer was honest about getting the second set, I am never going to sell anything to that guy unless he moves to another province. I don't trust the mail delivery to his particular part of Nova Scotia.
ANYHOW, getting back to the original subject of sending stuff to grading companies, I'm surprised that they don't offer to insure items sent to them the same way auctioneers do when accepting consignments. I think that would go a long way to reassuring potential customers who don't trust the mail. However, I can already fathom several ways that people could scam the company (like sending an empty envelope).
If you don't trust the mail, don't send expensive notes through the mail. I hear that BCS accepts in-person consignments of notes to be graded.