Good questions "Seth" and enlightening answers "Dean."
I have had ZERO luck at suburban branches
& I just thought it was me!
This is also reassuring as I live in the "burbs" & find my TD branch very frustrating 90% of the time (considering my history with them/including paying out on a hefty mortgage). On a few occasions a couple years ago, I visited my home branch after I contacted the head teller (for a # of bundles) & while she was icy with me, I was just happy to finally get the type of banknotes I was trying to search. I started a system of canvassing 3 branches so I wouldn't be bothering any one more than once/week. (I never dumped the denomination I was searching back to the same branch I got them from).
I also had a good experience with BMO but that was because I met a nice teller who was interested in helping me out. If I went there without him present (& served by someone else) I got much less cooperation. Even so, he once tried to sell me old bills from the old/damaged purse and the head teller cornered him & said "no-can-do." I also had tellers try to dissuade me from getting bundles of Tens since they "had so few" after I set up requests for them (when I was after the 2018 Commemoratives). They were so quick to be uncooperative that they'd lie about what they had (& didn't have).
I opened a CIBC account & tried my luck (in another burb near my workplace) & had prickly staff from the get-go. I eventually closed my account & told the manager what I thought of their borderline rude service. He didn't seem to care. I often dumped my dud bundles at the branches with these "poor service" branches (recycling up to a higher denomination). All branches seemed to prefer exchanging cash rather than taking out (withdrawing) bundles from an account so I needed to have thousands on hand to do this.
All these -ve experiences were part'n'parcel to why I stopped trying to search bundles. Last week was the 1st time that any branch sold me old notes from their old/damage purse (so that's why I posted my DF find).